Effective Date: 25/01/2025

At Holistic Counselling Elleanor we understand the importance of protecting your personal information and are committed to maintaining your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or engage in services such as counselling, breathwork, and Reiki sessions.

By using our website or engaging with our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

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• Contact Details: Name, email address, phone number, and any other information you provide when contacting us or booking services.

• Health Information: Relevant personal or health history that you voluntarily provide, such as information about physical or emotional well-being, during counselling, breathwork, or Reiki sessions.

• Payment Information: If you book services or purchase products, we may collect payment information such as credit card details or billing address. 

Usage Data

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• Website Interaction: We may collect data about how you interact with our website, including IP address, browser type, device information, pages visited, and referral sources. This helps us improve your experience and optimise our website.

2. How We Use Your Information

We use your information for the following purposes:

 

• To Provide Services: To deliver counselling, breathwork, and Reiki services based on the information you provide.

• To Communicate with You: To respond to inquiries, confirm bookings, send reminders, and provide customer support.

• To Improve Our Services: To better understand your needs and preferences, and to improve our website and the services we offer.

• To Process Payments: To process transactions securely if you purchase any services or products.

• Legal Compliance: To comply with any legal obligations or in response to lawful requests by public authorities.

3. How We Protect Your Information

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include secure encryption, access controls, and regular system updates. However, please be aware that no method of online data transmission or storage is 100% secure, and we cannot guarantee absolute security.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including any legal or accounting requirements. Once it is no longer needed, we will securely delete or anonymize it.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties under the following circumstances:
 

• Service Providers: We may share your information with third-party service providers who assist us in running our website, processing payments, or delivering services. These providers are bound by confidentiality agreements and are only allowed to use your information as necessary to provide these services.

• Legal Obligations: We may disclose your personal information if required by law or to comply with a legal process, such as a subpoena or government investigation.

6. Cookies and Tracking Technologies

Our website may use cookies or other tracking technologies to enhance your experience. These technologies help us analyze website traffic, customize content, and improve our services. You can control cookie settings through your browser preferences. If you choose to disable cookies, some parts of our website may not function properly.

7. Your Rights

As a user of our services, you have the following rights regarding your personal information:
 

• Access: You can request access to the personal data we hold about you.

• Correction: You can request corrections to any inaccurate or incomplete personal information.

• Deletion: You can request that we delete your personal data, subject to certain conditions or legal obligations.

• Withdrawal of Consent: If we are processing your data based on consent, you can withdraw that consent at any time.

• Opt-out of Marketing: You can unsubscribe from our marketing communications at any time by emailing us directly at: EMAIL TO GO HERE​

8. Third-Party Links

Our website may contain links to third-party websites. These third-party sites have their own privacy policies, and we are not responsible for the content or practices of these sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal data from a child, we will take steps to delete that information as soon as possible.

This Privacy Policy helps ensure that your data is handled transparently and securely while engaging with your services. You may want to consult a legal professional to ensure compliance with local regulations or specific industry requirements, such as health data protection. ​

10. Changes to This Privacy Policy​

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

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11. Contact Us
 

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at: EMAIL TO GO HERE